ABOUT INSIDE DATELINE

Inside Dateline is your Web line into Studio 3B, providing you with a personal behind-the-scenes look at how we bring you our stories.

Whether it's a gripping crime tale, a hidden camera investigation, or a celebrity newsmaker profile -- Dateline correspondents and producers spend days, months, and sometimes even years researching and reporting the story. Learn more about what goes on inside our investigations, and find out more about some of the people we've met.

Ann Curry hosts Dateline. Dateline's producers, correspondents and host post here often. Previews to upcoming stories, more information on our reports, and follow-ups can be found on this blog.



To catch an ID thief

Posted: Wednesday, March 28, 2007 1:01 AM by Dateline Editor
Filed Under: , , ,

If you’re like most Americans, you know all too well how pervasive credit card fraud is. You might have been a victim yourself. A few years ago, I got a call from my bank asking if I had charged $24,000 dollars at a store in New Zealand? I most certainly had not, but I had bought my son something on a Web site that apparently was not secure and thieves were able to obtain and use my number.

In a groundbreaking investigation a year in the making, we’ll take you into the thieves' markets on the Internet, where your stolen credit card numbers and identity information could be for sale at this very moment. Very seldom are we able to infiltrate a criminal syndicate the way we do in the case of our investigation into identity theft and credit card fraud.

We’ll also show you who is involved in this multi-billion dollar fraud and we’ll track the identity thieves all the way from the United States, through Europe and into West Africa. It was challenging, risky, but rewarding.

There are also a few light moments. As part of our investigation, we actually form an online electronics company and a delivery service so we can follow the trail of merchandise purchased with stolen credit and debit cards. We find that a number of items ordered are going to the same address and the man who lives there is re-shipping the items overseas, not knowing he’s part of a criminal enterprise. In order to learn more about the operation, we invite him to the “offices” of “CH Delivery” to pick up some of the packages. It’s actually an old warehouse-like building we’ve rigged with hidden cameras and microphones.

When the man comes in, I greet him and we start chatting. I ask him how he got into this business and he tells me it all started in an Internet chat room when he met  an attractive woman named Wendy who ultimately has become his business partner. He then leans over to me and gives me a warning about chatting online and what can happen if you get caught soliciting teenage girls for sex.

“Like you watch Dateline? A lot of these guys want to have sex with a 13-year-old and they show up and get caught.”

He’s talking about our “To Catch A Predator” investigations, but he has no idea who he’s really talking to. Now, I’m not wearing a disguise-- just regular clothes a delivery company employee might wear: a fleece and a ball cap. He goes on to describe several scenes from our shows. Apparently he’s a big fan.

As you’ll see, he’s about to find out that we’re investigating a predator of a different sort and I am about to ask him to help us.

'To Catch an I.D. Thief' aired Dateline Tuesday, March 27, 8 p.m. on NBC. Click here for more on the investigation, including Web-exclusive videos, and video to the entire episode. Here are tips on protecting your identity.

Editor's note: Thank you for your responses, below. Please don't post anything you don't want published -- and again, don't forward us your spam, although tips are appreciated. We apologize if we can't publish all your comments, although we are reading them and appreciate the positive response. See you next week.

MAIN PAGE

Email this EMAIL THIS

Comments

We get a lot of frad orders online for our Parental Monitoring Software. Most come from over-seas. Another way crooks can get fake credit cards is to simply generate the numbers. It's a well-known math formula to build them. Then you simply bang on an ecommerce site until one goes through. Funny thing is people assume their credit card was stolen when quite possibly it was "guessed". Looking forward to seeing the show. Thanks Chris. - Bryan
I love Dateline and the fact that they are exposing many slimy creatures. I had no idea how many men lusted after teen agers until Chris exposed them on the program. Keep it up Dateline and I'll keep turning in to the program. You're doing a much need public service.
To whom it may concern, My name is Kelly and I live in Fremnt Ohio. Last May, my identity and other items were stolen from my vehicle. The person responsible was caught in August-September of last year. She had written over $2000.00 in stolen checks on my closed account. However, some of those did effect my credit. Now that she is up for sentencing in late April, with the lovely State of Ohio charging her with 2 out of 9 counts, I need some help. I have contacted the State Attorney General office, no responce back, I have called my Senator's Office, in Ohio and Washington DC, no response, I have contacted anyone they have told me to contact and I have gottin absolutely nowhere. I have also contacted local attorney's offices, they can only help if you pay upfront, and I just barely overqualify on legal aide. Where is the help for Identity Theft Victims??? Where is our Justice??? Is there anyone that can help me???
My 16 year old son was a victim of identity theft when he opened up his first checking and savings accounts. We opened the accounts on a Sat and an on line pay account was opened the following Mon. He had his savings account linked to his checking account and in the end his accounts were cleaned out before he realized it. About $1700 in all. We filed all the paper work with the bank to get his money back, closed the accounts and opened new accounts with the same bank. I also contacted the three credit bureaus and pushed them to put a fraud alert on his file. My son had his identity stolen 90 days after we had opened his second accounts. This time they opened a different online pay account and got over $3000. We filed all the paperwork and changed banks. We have not had this happen since. But it has taken years to try and get this cleared up. The company who opened the on line pay account tried to collect the money from my son. When I informed them that he was a victim of identity theft they didn't care. I also told them they opened a line of credit for a 16 year old, which isn't legal in this country. This company is based in Canada. I request proof that merchandise had been delivered to my house and copies of my son's signature to open the account. They would not or could not provide any proof.
chris i think what you do is great getting the scum/trash of or streets and expose theme.your show is like john walsh's show amw.you guys catch more criminals than the police do. i think its great ,keep up the good job.
I'm planning on taping you show because so many people don't realize how ID Thief is a real problem. Because they feel if they don't use the internet or credit cards ID Thief won't affect them. There are 5 different areas to steal someone ID and use it to destroy a persons life. I look forward to watching your show because you help educate people about real world problems we face every day. Thanks for such wonderful community service reporting! Keep up the good work!! H.S.M -Des Moines, WA
You would think with all the technology the US has that these types of predators would be caught before thousands of dollars are "stolen". I was a victim myself of stolen identity and knew nothing for nearly 3 years. These people should be flogged and sent to an off-shore island with no way of getting off. Maybe a couple of years in this situation would change their minds of stealing poor people's money.
One thing I didn't see mentioned in the show is that the stolen credit cards (bait cards in this case) would probably be flagged... there is no legitimate reason a credit card would get authorized simultaneously from countries all over the world within minutes of each other. CC companies have elaborate systems that look for out-of-pattern activity. I've had it happen to me -- I was out the country for the first time and my AT&T calling card suddenly showed a bunch of calls from a foreign country. It was really me, but since it was unusual based on my history, they suspended the card and I had to contact them and verify it was really me. Not foolproof, but at least more than the "appearance" that the CC companies would let the multi-country authorizations happen without flagging it.
DON'T CALL THEM HACKERS. http://en.wikipedia.org/wiki/Hacker_definition_controversy THEY'RE CRACKERS. GET IT RIGHT.
An excellent topic and much needed. Continue the investigation because I am a internet puchase junkie and this really scares me. Ive had my card used fraudulently while the card is still is still in my pocket. This is the kind of tv info i will watch.
Having been a victim of credit card/banking fraud, although on a smaller scale than many people I know who have been victimized as well, makes me that more vigiliant and determined to help make certain this does not happen to anyone else. I want to take my career to a whole new level with identity theft/fraud. It has become my passion in recent years. When looking for career/jobs regarding this, it seems virtually impossible to find. Can anyone advise how I might be able to direct my efforts in this growing trend? I would appreciate all responses.
What do we do to follow up after ID is stolen? My parents had a credit card number stolen this week after buying something on the internet. I told them that they have to do more than cancel the account number and open a new one. They are not concerned, at least as not as much as I am. Can you put a "To do list" on your site to point us the in right direction?
Why not require PIN numbers with credit card usage. No PIN, no purchase. Just like an ATM card. It seems so simple.
As a college student, my identity was stolen. More than 3 years later, a collection agency contacted me about a cell phone account balance. Angry, I spent hours researching suspects and finally uncovered the woman responsible. I provided a file folder full of information to the Milwaukee PD, who told me that nothing would ever be done about it because they were too busy. Three years later, another collection agency contacted me about another cell phone account balance for the same woman. An attorney by that point, I immediately went to the Milwaukee PD. I was told that I couldn't file a police report until I could provide the department with EVERY SINGLE BILLING STATEMENT from the account. Unfortunately, the cell phone company won't give me the documentation until they get a fraud notice from the collection agency. But the collection agency won't send a fraud notice until they have a police report number. When I explained this problem to the Milwaukee PD, they told me that they can't file a report until they have all the evidence. Interestingly, when my clients are charged with crimes, the alleged victims aren't asked to perform the entire investigation for the Milwaukee PD. I guess identity theft victims are just special.
The thing that upsets me most about ID theft & fraud is that the police didn't do anything about bringing in the criminals ... even when I gave them all the info they needed. I went through a lot of work to get names, addresses & phone numbers about people who ripped me off & 1 police officer told me I shouldn't bother them ... they're working on killers & rapists. A few years ago I saw a story that the FBI was looking for a British company that had dealings with an American company that was ripping off timeshare owners. I went through a lot of work getting an unlisted number & address & I called an FBI agent ... the FBI did nothing!
As a small business owner - I do not accept cc over the internet but still have my site monitored. Please don't forget about the traditional credit card thefts. It is amazing the number of cardholders who believe that an unsigned card is safer than signing their card. Anyone can sign the name from the card front on the back in their handwriting & the signature if checked will match. Writing "see ID" can easily be covered with a felt tip pen. I refuse to accept unsigned cards as my way of doing the right thing and many clients will sign & show ID esp when I use examples while some will walk out saying they don't like my rules. Banks tell cardholders that they don't need to sign their cards but the cardmember agreement & the card itself says to sign. The merchant guides tell merchants they HAVE to check signatures but most don't because clients don't sign the cards so it's to much trouble to get a signature. Technology is created to make card use faster so you don't actually pay attention to the sale and you get this false sense of security that since the card wasn't out of your hands you control the situation. I'm not sure of the % of theft online vs in traditional stores with stolen credit cards but there are things we all can do in the traditional stores to help protect each other.
There is a great source for identity theft located at airline terminals. Airlines set up a stand where you can sign up for a credit card. You are giving information such as your SS#, and your mother's maiden name. I was sitting nearby the stand when I saw a security person come over to "sell". I got her information and called someone from the airline company. After I approached her she soon left with a clipboard and papers under her arm. It occured to me that she might be obtaining information on those signing up and passing it on to someone. It also occured to me that the employees of the airline credit card company may be doing the same. Perhaps getting a teddy bear or cheap alarm clock may not be worth having your identity stolen. Or perhaps someone should be looking into this.
I've always been told that it will hurt my credit report to cancel unused credit cards. I have cards that came with great offers that I used and are now dormant. Is the only alternative to hold onto them and hope some scammer doesn't buy my records?
The Dateline theme shows are more riveting than some of the other shows on at the same time. And, Chris Hansen rocks!
Good I love this episode, I want to contact card cops and see if my info has ever been stolen, even a little, and see what can be done to fix it, Chris H. You go dude, you rock!!!! I love your "To Catch a...(insert unsavoury topic here)" series.
THANK YOU!!!!! I'm watching 'to catch a thief' and you guys are great! doing things the fed gov won't get off their sorry civil butts and do. Same with your 'predator' series. Thank you for being one of the very civicly responsible news outlets out there. When you air these shows, I show my appreciation by NOT turning the channel when the commercials come up!! Thanks again, we appreciate your diligence in going after these bottom feeders, child demonizers (can you get any worse than those guys?) that are truly the scourge of society. thanks again, we do APRECIATE YOU!!
I think with todays' technology this is a simple/easy and cheap fix, but it may take a while to get it up and running. When a sale is made and using a credit card there needs a e-mail or text message with a random code that is sent back to the owner of the card. (e-mail/cell number for texting is set up before the card is active). The owner of the card has to put this code sent to them by the credit card company to finish the authorization, if the code does not come back in a short time, with few attempts then the authorization will not go thru. It may be a pain at first but it would be better than bad credit.
I thought I would share my experience. About two years ago, I received a call from a computer company telling me someone used my Discover card to order $10,000.00 in computer hardware. At first I thought they were phishing, so I wouldn't give out any information. The person I was talking to gave me all my info, and the i.p. address where the transaction originated from. They also had the address that the order was to be shipped to. I called Discover, and they were unconcerned. I was told that unless the transaction actually went through, they couldn't help me. I was upset. Here I had information that could prevent an idenity thief from doing it to someone else, and it didn't seem to matter.
According to Dateline, most credit card ID theft originates from over seas. It should be very easy to cut out over half of the ID theft by issuing credit cards that can only charge purchases in the issuing country of origin. Since most people do not travel internationally or purchase goods over seas, these country of origin only cards would cut out much of the current levels of fraud.
Finally you guys are showing something other than Catch a predator.
I am 21 and a college student paying my own way. In october, a few days before my birthday, my debit card number was stolen by the waiter at a local IHOP restaurant. He swiped my card twice and stole my number right in front of me charging over $800 worth of merchandise within the next 2 days. It cleared out my checking account... luckily I did not have overdraft coverage or it would have cleaned out my life savings... what I use to pay for school. The police from my hometown took action immediately and found out who it was by charges he had made to his cell phone number. My case had to be transfered to where the fraud took place... Cleveland Ohio and suddenly it was as if the investigation stopped. I spent months without a word and had to wait to get my money reimbursed. When they finally did contact me I was able to identify the waiter's picture. That was over 2 months ago and I have yet to hear back about whether or not they arrested him. I still have not and will not go back to the IHOP where he was still employed last I heard. It was an awful experience that left me feeling vulnerable and taken advantage of. I still don't trust waiters/waitresses or other store clerks with my debit card... also for anyone reading this, watch when you order online or use your card at a gaspump.
Thank goodness, someone with the power is finally doing something about i.d. theft and credit card fraud. I want to see more, I want to see the arrests. I want dateline to install fear in these predators as well. Great Job and let us see more.
I recently moved after living in my home for 16 years. Last month, I noticed some charges on my credit card that I did not authorize. When I contacted my credit card company, they told me that some of the charges had originated from Russia! They were for online dating services and had isp addresses overseas. How can i stop the thieves? i have contacted the 3 major credit reporting agencies, put a fraud alert on my social security #, made a police report...but after watching your report I feel like I will never be safe again! My FICO score has dropped more than 100 points in the past 6 weeks! What can I do?
Just today I received an e-mail asking me if I would like to earn money by going to underground websites and get information for people who will pay me for it. I deleted the letter but now I think I will save it and report it to the feds. I thank you for your investigation, it opened my eyes to what this letter was probably all about. I don't know how they got my name and address. I just hope they don't have any other info on me.
To whom it may concern, My name is Kim. I wanted to get in touch with you to let you know that I believe a man that contacted me might of been involved in thee identity theft scam. He contacted me throught yahoo. His approach was similar to what I saw on your show. I proceeded to add him to my yahoo and he was telling me how he was in Africa, operating his dads electronics business. He wanted me to receive packages here at my home for him, but I refused. His approach to me seemed to fishy. He started off by saying how I was the woman of his dreams and he wanted to make me his. I found this odd, considering he did not even know me, but was also suspicious since I have labeled myself on myspace as a single mother of three. I have saved the conversations on yahoo, but have deleted him from any of my friends list. If you would like to see the conversations, just let me know and I will email them to you. The name this person went by was Johnson Kingsley. He said that he was originally from Florida and has a son. It is in the conversations I saved. I hope that he is caught should he be a part of the scams. It is all too familiar with everything that you talked about on your show. Thanks for taking the time to read this and if I can be of any more help with this person, please just let me know.
Congratulations on your show!
Chris, Thank You for uncovering these ID Theft Predators. I'm 36 years old and had my identity stolen by my Insurance agent back in 1993, and still to this day, am trying to fully recover. My credit was ruined and my life has changed forever. Hundreds of Thousands of dollars if not more was charged, my drivers licence was cancelled and reinstated in another state. Atleast one person was shot and killed after he was questioned during the investigation. I was arrested and thank goodness, the police believed me and didn't hold me behind bars. To make a very long story short, my credit is still trying to recover, and I still have a hard time getting a loan with a good rate. Again, I praise you for the work you do in the Predator Series, from Sexual Predators to ID Theft Predators. They both destroy lives!!! I'm now married with a 7 year old girl, and because I suffered that event 14 years ago, they also are paying the price for what my insurance agent did. Oh! by the way, my insurance agent was charged with about 50 charges, and I believe he got off with a slap on the wrist.
To the person who got their identity stolen and is seeking recourse: Identity theft should never affect your credit if you take some steps. You need to contact the credit reporting agencies and explain it in a letter to them. At that point it is their responsibility to research it, then if they do not take action within 60 days (if I remember correct) file papers against them under the fair credit reporting act. You don't need a lawyer to represent you in court. I would utilize the internet to get more information. Your apt to find very little on this site.
Some of us unsuspecting folks get our credit card #s stolen...but how in the world can anyone be so stupid as to "forward" merchandise (and pay for the shipping!!) to another country...???
I was contacted by a medical supply company in London to act as a middleman. It looked suspicious and when I Googled the name of the medical supply company, nothing came up. They had sent me a contract and everything and urged me to sign up right away.
My boyfriend had someone take money out of a secondary savings account by a company named route 66. They obtained a debit/atm card and even after he turned off his debit/atm card, they were still using the card. We are trying to trace them right now.
Amazing episode, this, to me, also opened up the whole can of worms about internet dating. Even when "legit", these companies are making millions. What are the real percentages of couples that get marraied, or are people on a merry go round making people pay for nothing but headaches. Do these companies really try to match people or is it all b.s. I don't know anyone who married someone that met on the internet. Dateline should look into this type of theft. Preying on the lonely with false hopes. Just like the poor guy in this episode. Keep it up Dateline. Awsome.
Going to school and studying international business, then watching Dateline,our world is getting smaller, I feel terrible with what is happening. Be afraid be very afraid. What an impact this show carries
As a software developer, it is nice to see some attention paid to the people committing the crimes as opposed to focusing solely on companies that are under constant attack 24x7 from Asia and every other country. Companies have logs of IP Address committing these attacks but there is no one to go to with them. No doubt we need to develop better software, but why can the RIAA shutdown music sharing in less than a year but yet nothing can be done about these hackers and identity theifs.
I was just recently a victim of credit card theft. About 2 weeks ago someone stole my ATM card number and attempted a 1$ transaction. I am thankfull that my bank has a wonderful security "watchdog" to protect me. They reconized it as a potential fraud, called me and after a discussion, deactivated my card and placed my account on fraud alert. The next day someone attempted a $1400 purchase on my debit card. If this had went through successfully I would have ben in major trouble. The most interesting thing is that They attempted to have it delivered to my home address. Was this a Professional or a local? I Don't know. All I know is I was lucky and very thankfull that this didn't cost me anything.
As of last night while on ebay there have been 4 attempts to steal my credit card number. These attempts were caught by the security software I use. I have been unable to get the ebay web site to pay any attention, at least through their online help sites and it is impossible to get hold of a live ebay representative. What to do?
I was a victim also through my bank. Some one opened up AOL accounts using my credit card AOL knew who the person was but would not give out their name. They also tried to buy lap top computers. I changed by credit card number 3 times in 4 months I finally went to B of A and told them I felt it was an inside job. I now have a $200 limit on my card if some one tries to charge more than that they must know the password. If I charge more they will ask me for the password. This is one way I have protected myself. CHRIS YOU ROCK KEEP UP THE GOOD WORK!!!!!
I had my id stolen once in madison,wi. It was taken from the bus that i was on. The person used the debit card and send the money to a person in Colorado. Then the person used for the lubrary and ran up a bill on that to. I am very more carefull not to use the card over in internet. I like Dateline stories it helpes me more about I.D. THIEF. I called the bank and they gave my money back to pay for my rent which some stolen.
I just had my pnc check card number stolen and someone charged over $230.00 to my checking account. I don't even know how they got my number.
there seems to be another scam,after the Nigerians were caught.I get emails from England about my email being chosen as a winner of a lotto.Iam old,but not stupid..but maybe other people will fall for it... mary
I saw that a purchase was made at an internet electronics store using my debit card. I called the company and my bank and was told that the transaction was still "pending" and the laptop had not yet been sent out for delivery. I asked the company to cancel the order as I had not placed it. I also asked the bank to cancel the transaction for the same reason. Long story short, the bank allowed the transaction and the electronics co. delivered the laptop to an address in North Carolina. I live in New York. The company said it would rather take a loss than disappoint a customer in the event that it was a ligitimate order! All this AFTER I INFORMED ALL PARTIES THAT THIS WAS THEFT!!!!!
Oh my goodness! To Catch A Thief was brilliant! Your investigations surpass the other networks! We learn so much every time we watch your shows. Keep it up Chris!
I think ALL of your shows that appear on Dateline are Awesome. Keep up the Good work. At least we all know that someone is out there tracking predators and the thieves. Thanks Dateline !
Regarding Jason Mohoff's comment about how stupid people can be. I have a friend who is currently shipping stuff to Africa for someone. I told her something didn't seem right about it, but she's doing it anyway. Some people just can't help but be gullible.
This is the very much needed programming to identify the actual thieves out there.This is an incredible skeme which other international crooks are getting away with it. The thing to do is track down the pictures and the people behind these acts. They ruin lives and mistrust in people. I receive alot of emails and solicitation from women in Africa and Russia, and all they try to do is romance you , and ask you for money. A program should be done to try to uncover the myths of online dating. The girl in the programming piece looks alot like all the women in Nigeria of all places. keep up the good work Dateline. I hope this all uncovers a bag of deceptive crooks that need to be forced into justice for all. They must think all americans are idiots. This has to stop !!


SEND A COMMENT

PLEASE READ: All comments must be approved before appearing in the thread; time and space constraints prevent all comments from appearing. We will only approve comments that are directly related to the blog, use appropriate language and are not attacking the comments of others.

Message (please, no HTML tags. Web addresses will be hyperlinked):

TRACKBACKS

Trackbacks are links to weblogs that reference this post. Like comments, trackbacks do not appear until approved by us. The trackback URL for this post is: http://insidedateline.msnbc.msn.com/trackback.aspx?PostID=102148